QUESTION 1 What is a risk analysis used for? A. A risk analysis is used to express the value of…
QUESTION 1 Which of the following are reasons that Home Working can reduce your carbon footprint? a) It reduces the…
QUESTION 1 What is an acknowledged advantage of telecommuting? A. It helps to reduce carbon emissions. B. Remote meetings are…
QUESTION 1 Which of the following is a benefit of ISO/IEC 20000 certification? A. It guarantees that all certified IT…
QUESTION 1 You are the owner of the courier company SpeeDelivery. You employ a few people who, while waiting to…
QUESTION 1 Which of the following is Problem Management primarily concerned with? A. Looking at Security Plans B. Looking at…
QUESTION 1 What is a description of Governance? A. How IT resources will be used to meet goals and deliver…
QUESTION 1 What is a specific feature of Network Attached Storage (NAS)? A. NAS presents data to the user as…
QUESTION 1 Which of the following is NOT part of quality planning? A. Define quality responsibilities B. Gain acceptance of…
QUESTION 1 Which two processes will contribute MOST to enabling effective problem detection? A. Incident and financial management B. Change…
QUESTION 1 What is the entry point or the first level of the V model? A. Customer / Business Needs…
QUESTION 1 Which of the following items would commonly be on the agenda for a change advisory board (CAB)? 1.…
QUESTION 1 Which of the following can include steps that will help to resolve an Incident? 1. Incident Model 2.…